June 2, 2020

As people continue to practice social distancing and businesses slowly start to re-open, we want you to know that your health is still a priority for us. We appreciate your patience with us these past couple of months and as we begin our “new normal.”

Although we are open appointments are limited, our capacity is greatly decreased.   In addition to urgent visits, we will be seeing our patients that were scheduled in March, April, and  May, that were unable to be seen due to the COVID-19 pandemic.  Please be patient as we do our best to get everyone rescheduled.

If you currently have a non-critical scheduled appointment scheduled, you may be receiving a call from our staff to either postpone your appointment a few months out or possibly change your visit to a telehealth visit. Many of the conditions that we treat can be seen through a telephone call or live audio-visual communication. Currently most insurances are waiving any copays and deductibles for these visits.

If you have healthcare needs in the coming weeks, including routine follow-up appointments, please contact the office for further instructions to proceed with a televisit. We will ask that you send pictures along with your information and will be contacted once a provider has reviewed the photos

Our Medical Spa is closed.  If you have or an appointment with one of our Estheticians coming up it may be canceled.  We are hopeful to open by the end of the month.

Currently, the only cosmetic services being offered are Botox and tattoo removal. Profound Laser (with COVID testing).

For patients coming in for an appointment you will experience new protocols:

To ensure the safety of our patients and staff, we are following strict guidelines from the Center for Disease Control (CDC). 

A limited visitation policy. All patients are encouraged to arrive without any visitors; exceptions are only one support person, if needed.

  • Call the office from your car when you arrive.
  • Our medical staff will ask you COVID screening questions and medical history questions prior to entering the office.
  • You will be required to wear a mask into the office, if you don’t have one, we will provide one.
  • We will be taking your temperature.
  • Our Staff members have temperature checks daily and will be wearing masks, shields, and gloves.
  • Meticulous infection control practices, including disinfection of all surfaces and handwashing.

Telephone hours of operation: Monday – Thursday 8:30am -12:00pm and 1:00pm-4:30pm. Friday we close at 4pm. After hours you may email: info@helendalederm.com

If you need products, our Skincare Boutique is closed we are asking you to shop our online store.  We offer free shipping for orders over $50 or curbside pickup is available.

Thank you for trusting us and working with us to help keep our community safe and healthy.

Sincerely,

Dr. Elizabeth Arthur