PRIVACY POLICY:

We respect and are committed to protecting your privacy. We may collect Personally identifiable information when you visit our site. We also automatically Receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software Available today for secure commerce transactions. It encrypts all of your personal Information, including credit card number, name, and address, so that it cannot be read over the internet.

Credit card security :

Security of your online transactions is important to us.  Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Credit card authorization and verification must be received prior to processing completion & shipping of your orders.

Return Policy:

14-day return policy for skincare products only. REFUNDS are issued with a credit to your helendale account or refunded directly to debit/credit card used to make the purchase. 

Shipping and Delivery Policy:

Please be assured that your items will ship out within 3 days of purchase. All items will ship via the U.S. Postal Service (USPS). Once your item ships you will receive an email from the USPS with a tracking number provided.

Shipping & Handling Costs:
All orders under $50 subject to flat shipping rate of $8.00
All orders over $50 receive free shipping.  

We’re located at 500 Helendale Rd in Rochester, NY and open Monday through Saturday.

Feel free to call us at 585-266-5420 during regular hours, or write to us confidentially through our website’s secure contact page.