FINANCIAL POLICY - IF YOUR INSURANCE HAS CHANGED, PLEASE CALL THE OFFICE WITH NEW INSURANCE INFORMATION BEFORE YOUR APPOINTMENT, if we do not have the correct insurance information, we may need to reschedule your appointment.

  • Patients are asked to provide photo id at every visit.
  • Patients are asked to provide current insurance card(s) at every visit.
  • It is the patients’ responsibility to verify that your Helendale provider is an in-network member of your PPO or HMO insurance plan.
  • It is the patients’ responsibility to know if a referral is needed from the Primary Care Physician for a dermatologist. Healthy NY Option (VHY) BCBS of Western New York (YJL), a few AETNA policies & others need a referral. Please verify referral/authorization is in place prior to appointment.  We have the right to reschedule appointments if referral is not verified. 
  • Any charges incurred at Helendale Dermatology which are not paid by insurance carrier, will be the sole responsibility of party who is financially responsible for account. Balances are due within 30 days of statement. Balances not paid within 90 days will be sent to collections.
  • All co-payments and previous balances are due at time of service. A $10 non-refundable fee will be added if balance is not paid.
  • We will submit most insurance claims.  For self-pay, and self-submit claims, receipts will be provided.
  • Patients with high deductibles are responsible for an estimated amount due at time of service until deductible has been met.  In the unlikely event of an overpayment, a refund will be issued.
  • Depending on services during exam, you may be billed additional fees from the labs. Labs fees or questions need to be directed to lab, not our office.  
  • All with no insurance coverage and all cosmetic or retail purchases are due at time of service. New patient/clients may be asked for credit card or cash payment, no checks. 
  • We accept Cash, Checks, Visa, Master Card, Discover, American Express, CareCredit, GreenSky & IMS barter. There is a $25 processing fee for returned checks.
  • HSA/FSA cards are not permitted to be used for any product or cosmetic services per NYS law.
  • 14-day return policy for skincare products only. REFUNDS are issued with a credit to your account or by check or debit/credit card only. No CASH refunds. Cosmetics, hats, boutique items and any products bought with IMS barter is non-returnable & nonrefundable.
  • We require at least a 24hr business day cancellation notice to avoid a $25.00 fee for medical appointments, & $50 fee for Spa/cosmetic, missed appointments or same day cancellations. You may also be dismissed from practice.
  • Security of your online transactions is important to us.  Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
  • Credit card authorization and verification must be received prior to processing completion & shipping of your orders.
We’re located at 500 Helendale Rd in Rochester, NY and open Monday through Saturday.

Feel free to call us at 585-266-5420 during regular hours, or write to us confidentially through our website’s secure contact page.