Financial Policy

IF YOUR INSURANCE HAS CHANGED, PLEASE CALL THE OFFICE WITH NEW INSURANCE INFORMATION BEFORE YOUR APPOINTMENT, if we do not have the correct insurance information, we may need to reschedule your appointment.

• Patients are asked to provide photo ID at every visit.
• Patients are asked to provide current insurance card(s) at every visit.
• It is the patient’s responsibility to verify that your Helendale provider is an in-network member of your PPO or HMO insurance plan.
• It is the patient’s responsibility to know if a referral is needed from the Primary Care Physician for a dermatologist. Healthy NY Option (VHY) BCBS of Western New York (YJL), a few AETNA policies & others need a referral. Please verify referral/authorization is in place before the appointment.  We have the right to reschedule appointments if a referral is not verified. 
• Any charges incurred at Helendale Dermatology that are not paid by the insurance carrier, will be the sole responsibility of the party who is financially responsible for the account. Balances are due within 30 days of the statement. Balances not paid within 90 days will be sent to collections.
• All co-payments and previous balances are due at the time of service.
• We will submit most insurance claims.  For self-pay and self-submit claims, receipts will be provided.
• Patients with high deductibles are responsible for an estimated amount due at the time of service until the deductible has been met.  In the unlikely event of an overpayment, a refund will be issued.
• Depending on services during the exam, you may be billed additional fees from the labs. Lab fees or questions need to be directed to the lab, not our office.  
• All with no insurance coverage and all cosmetic or retail purchases are due at the time of service
• We accept Cash, Checks, Visa, Master Card, Discover, American Express, and CareCredit. There is a $25 processing fee for returned checks.
• HSA/FSA cards are not permitted to be used for any product or cosmetic services per NYS law.
• 14-day return policy for skincare products only. REFUNDS are issued with a credit to your account or by check or debit/credit card only. No CASH refunds.
• We require at least a 24-hour business day cancellation notice to avoid a fee. A $50 fee for any missed appointments or same-day cancellations will be applied for all medical visits and a $100 fee for cosmetic and spa appointments. You may also be dismissed from the practice.
• Memberships are non-refundable.
• Security of your online transactions is important to us.  Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
• Credit card authorization and verification must be received prior to processing completion & shipping of your orders.