June 24, 2020

To Our Valued Patients,

As people continue to practice social distancing and businesses start to re-open, we want you to know that your health is still a priority for us. We appreciate your patience with us these past couple of months and as we begin our “new normal.”

Although we are open appointments are limited to capacity.   Therefore, we have moved many of our visits for such things as acne, psoriasis, and eczema to Telemedicine so we can continue to see our full body skin cancer screening appointments in the office.

If you have healthcare needs in the coming weeks, including routine follow-up appointments, please contact the office for further instructions to proceed with a televisit. We will ask that you send pictures along with your information and will be contacted once a provider has reviewed the photos

Our Medical Spa is closed.  If you have or an appointment with one of our estheticians coming up it may be canceled.  We are hopeful to open by the end of the month.

For patients coming in for an appointment you will experience new protocols.

To ensure the safety of our patients and staff, we are following strict guidelines from the Center for Disease Control (CDC). 

A limited visitation policy. All patients are encouraged to arrive without any visitors; exceptions are only one support person, if needed.

·         Call the office from your car when you arrive.

·         Our medical staff will ask you COVID screening questions and medical history questions prior to entering the office.

·         You will be required to wear a mask into the office, if you don’t have one, we will provide one.

·         We will be taking your temperature.

·         Our Staff members have temperature checks daily and will be wearing masks, shields, and gloves.

·         Meticulous infection control practices, including disinfection of all surfaces and handwashing.


Telephone hours of operation: Monday – Thursday 8:30am -12:00pm and 1:00pm – 4:00pm. Friday's we close at 3pm. After hours you may email: lynettek@helendalederm.com

If you need products, our in office Skincare Boutique is closed we are asking you to shop our online store.  https://www.helendaledermatology.com/shop/ 

We offer free shipping for orders over $50 or curbside pickup is available.  We are also offering free one on one skincare consultations with our skin care specialist Michelina.  Call the office to schedule a convenient time to come in.

Thank you for trusting us and working with us to help keep our community safe and healthy.


Dr. Elizabeth Arthur



We’re located at 500 Helendale Rd in Rochester, NY and open Monday through Saturday.

Feel free to call us at 585-266-5420 during regular hours, or write to us confidentially through our website’s secure contact page.